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Celebrating National Telecommunicators Week

Published: Friday, April 13, 2012 5:33 p.m. CDT • Updated: Friday, April 13, 2012 5:35 p.m. CDT
(BCR photo/Barb Kromphardt)
Bureau County telecommunicators include Director Diana Stiles (front row, from left), Julie Dean, Judy Shofner and Joy Willstead, and (back row) Jade Ewald, Stacie Shofner, Dawn Porter and Marc Cain. Absent from the photo is Blake Frund.

PRINCETON — Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators. This is a week that has been proclaimed and set aside to recognize the men and women working as 911 call takers and dispatchers for their dedication and hard work in public safety.

In Bureau County a proclamation was read at an April 4 special county board meeting acknowledging and celebrating TC week in Bureau County.

Coinciding with National Telecommunicators Week this year, Bureau Emergency Communications (BuEComm) is also celebrating its five-year anniversary.

BuEComm opened its doors in February 2007 as Bureau County’s Public Safety Answering Point. All 911 calls from landline or wireless phones made in Bureau County come into BuEComm and are handled by telecommunicators/dispatchers who work 24/7/365. BuEComm receives and dispatches all 911 calls for fire and EMS. It receives and transfers calls for law enforcement to the appropriate agency. All BuEComm dispatchers are certified in Emergency Medical Dispatching and can offer pre-arrival help instructions.

This year BuEComm honored telecommunicators Dawn Porter, Julie Dean and Marc Cain for five years of service. They were given an award thanking them for their dedication, hard work and loyalty to BuEComm.

BuEComm Director Diana Stiles said 9-1-1 knowledge is vital to the people of this community and in order to get emergency responders to the correct location in the timeliest manner, they offer 911 public education to any person or organization that would like to have more knowledge about what the dispatchers do and what they need from callers. BuEComm offers public education on the adult, teen and elementary levels. To set up a tour or have a public education presentation, contact Stiles at 815-879-3803.

Stiles said this year they will have a booth at the Bureau County Fair and will offer information about 911 and how it can help in emergency situations

“If you know a telecommunicator or dispatcher, wish them a Happy Telecommunicators Week or just say, ‘Thank you,’” she said.

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