Country Financial posted the lowest complaint ratio among Illinois auto, home and life insurers in 2011, according to the Illinois Department of Insurance (IDOI).Country has had the lowest auto complaint ratio for the last 12 of 13 years and has ranked among the top two home insurers for the last 13 years.
Country Life also had the lowest complaint ratio among 29 companies for the second straight year. Prior to 2010, Country Life did not appear in the ranking because the IDOI received fewer than 10 complaints. IDOI officials changed the ranking system in 2010 to list companies for which they received 5 or more written complaints.
Auto and home complaint ratios are based on the number of complaints received for every $1 million in written premium. Life insurance complaint ratios are based on the number of complaints per 10,000 policies in force.
The report is available at: http://insurance.illinois.gov/Complaints /complaintRatioLinks11.asp.