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Bogus change-of-address websites

Postal service offers tips on how to change your address

Published: Wednesday, Aug. 28, 2013 1:00 p.m. CST

BEDFORD PARK — The U.S. Postal Service and the Postal Inspection Service are warning customers to steer clear of non-postal websites offering change-of-address services for a fee.

Some customers have paid up to $30 for a change of address on websites that appear to be linked with the Postal Service but are not — and in some cases the change is never made, said Central Illinois District Manager Peter Allen.

"The Postal Service is not affiliated with the businesses that own these sites," Allen said.

To ensure the best service, use

USPS offers three ways for customers to submit COA orders: Online at; The Mover’s Guide, available at all post offices; and the call center at 800-ASK-USPS.

USPS charges a dollar for identity verification to process COA requests submitted online. The other two options are available at no cost to the customer. Customers charged more than a dollar for identity verification to change their addresses are using a non-postal site. Customers who used an external website and are requesting a refund at a postal retail unit should be referred to the business that operates the site. Anyone who believes they’re a victim of a mail crime, should report it to the Postal Inspection Service by calling 877-876-2445.

The postal service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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