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Computer repair scams

Published: Friday, Nov. 8, 2013 1:39 p.m. CDT • Updated: Friday, Nov. 8, 2013 3:27 p.m. CDT

PRINCETON — Bureau County Sheriff John Thompson has released a statement warning area residents about unsolicited telephone calls from individuals claiming to have knowledge of the resident’s personal home computer.

“These phone calls are an unscrupulous attempt to gather personal information,” Thompson said.

According to recent reports, Bureau County citizens have indicated there are individuals who are contacting residents by telephone and claiming to have a working technical knowledge of the resident’s personal home computer, Thompson said. The caller will identify himself or herself as a technology specialist who is employed by a “fake technology company” and will suggest the resident has “problems with” or a “virus on” their computer, the sheriff said.

The caller will then try to entice the resident into providing personal and confidential information that can place the resident’s financial assets in jeopardy, Thompson said, adding reports indicate the caller consistently speaks with a strong foreign accent.

“The best action to take when contacted by individuals who you don’t personally know, and for matters which you have not requested assistance in resolving, is simply hang up,” Thompson said. “If they persist, hang up again and contact your telephone service provider nuisance division.”

The main thing to remember is these unwanted callers cannot access the resident’s personal home computer information without the resident’s help and support, Thompson said.

“They will make every attempt to convince you they are working on your behalf. However they will mislead you into providing some type of personal information that will allow them access to your personal assets,” Thompson said.

To help safeguard themselves against this scam, as well as others, Thompson encouraged residents to stay close to trusted family members for support. And again, do not provide any information to unknown individuals (or anyone) during a telephone conversation, he said.

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