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Customer service program offered

Published: Friday, April 18, 2014 12:40 p.m. CDT • Updated: Friday, April 18, 2014 12:43 p.m. CDT

PRINCETON — The Bureau-LaSalle-Marshall- Putnam Unit of University of Illinois Extension is working with the Princeton Area Chamber of Commerce to present a customer service program called On the Front Line: Skills for Excellent Customer Service in Your Community on Friday 25 from 8 to 9:30 a.m.

The program will be held at the Prouty Building at 435 S. Main St. in Princeton with a continental breakfast included.

Registration is required and costs $10. To register, call the Princeton Chamber at 815-875-2616. Any small business owner or their employees interested in giving their business a leg up on customer service should plan to attend.

Session topics will include a discussion of why customer service is good for an entire community, understanding what customers expect, dealing with unhappy customers and planning for customer service success in the future. The discussion will be interactive and participants will leave with resources to take back to their businesses.

If you need a reasonable accommodation to participate, contact the Extension office in advance or visit their website at http://web.extension.illinois.edu/blmp/.

If there are any questions or need more information, call University of Illinois Extension, Bureau-LaSalle-Marshall-Putnam Unit at 309-364-2356 and ask for Jordan Ellena.

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