Ladd utility customers can now pay online

Published: Friday, July 25, 2014 1:19 p.m. CDT • Updated: Friday, July 25, 2014 1:21 p.m. CDT

LADD — The village of Ladd will offer a new service — online and mobile utility payments.

Customers can pay from anywhere, seven days a week, 24 hours a day. To pay, log onto the village of Ladd’s website at or download the “PSN Payments” app. Customers can make a credit/debit card or checking/savings account payment. Customers will also be able to make an immediate payment, schedule a payment or set up Auto-Pay and not have to worry about making a payment for each bill.

“This is a win for everyone involved,” according to Ladd Village Clerk Diane Chandler. “By automating the payment process, we are saving time for our customers as well as our staff. Online and mobile payments are green initiatives as well, since our customers won’t be using paper checks or envelopes. It’s great to do something that benefits our customers while at the same time being kinder to the environment.”

To cover costs charged by payment processors and credit card companies, a convenience fee of $1 for check/savings payments and 2.75 percent (plus 50 cents if under $100) for credit/debit card payments has been instituted. The village does not receive any revenue from these fees.

Security of online information is always a concern, so when the village of Ladd looked for a company to provide online and phone payments, that was a top consideration. They chose Payment Service Network (PSN) which has attained Level 1 Certification by the Payment Card Industry – Data Security Standard (PCI-DSS), the highest degree of security awarded by the industry. PSN specializes in providing billing, payment and communication services to utility companies and municipalities. The company was a pioneer in the online payment industry and is based in Madison, Wis.

The mobile “PSN Payments” App is available from the App Store or Google Play. If customers have any questions, they can call PSN directly, toll free at 866-917-7368.

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