SHEFFIELD — HotelsCombined, an Australian-based hotel meta-search company,
has started an extensive survey covering different types of accommodations within Illinois. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.
Chestnut Street Inn boasts a high satisfaction rating among guests and travel industry experts, receiving 110 reviews for a rating of 10 out of 10.
The property manager said, “It’s an honor to receive this recognition which is based upon the reviews of our guests. Customer service is our primary goal and we are thrilled to have so many happy guests take the time to write reviews for us.”
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:
• At the time of judging, a winner is rated 8.5/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.
• No major customer service problems, nor recurring or unresolved issues were detected.
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
“We are thrilled to be working with the best hotels in Illinois and Chestnut Street Inn is certainly among them,” said Alberto Castellucchio, award manager at HotelsCombined. “What is different about the recognition of excellence is the way information is gathered and analyzed: it all depends on the guest and his or her experience with that particular accommodation.”
For more details, visit: https://www.hotelscombined.com.